Post by account_disabled on Mar 6, 2024 3:27:49 GMT -5
Blockchain and nft the biggest similarity that blockchain and nft have is that they can combat fraud, something common these days, and an activity that many companies, especially banks, prevent from spreading. So much so that the use of nft technology can help increase customer loyalty. This is because nfts can verify the authenticity of e-commerce products, thereby improving cx. But what are nfts ? They are unique digital assets, which cannot be modified. Its acronym means non-fungible token or, in spanish, non-fungible asset and they work thanks to blockchain technology. Precisely, one of their differences is that nfts depend on blockchains. That said, let's continue with blockchain in customer experience , two concepts that are sides of the same coin. Blockchain and customer experience what connection is there between blockchain and customer experience? In principle, we can mention two aspects. On the one hand, in digital contracts -or smart contracts-, which are those digital contractual documents that, after configuring them, become mediators that automatically enforce the agreements between the parties involved. For example, remote workers who perform tasks for another country use these types of contracts to receive payments.
On the other hand, in decentralized applications -or dapps-, which allow users to control the use of their data. Under these characteristics, blockchain and customer experience impacting sectors such as: banking entities regarding payments and goods insurance telecommunications medicine and more. Let's delve a little deeper into these areas and the relationship between blockchain and cx. The impact of blockchain on customer experience and, of course, this relationship Buy Bulk SMS Service between blockchain and cx comes to optimize people's relationship with their digital assets. Security, immediacy and the capacity for innovation are many and can be used in many areas. We mention some: payments, identity, goods and services have you ever experienced buying online and finding identity verification long and cumbersome? Or do you not have a bank account and want to pay online? Well, blockchain in the customer experience comes to solve these problems. Also, blockchain is very useful for paying for goods and services. For example, if you are waiting for a package, you can easily see its journey, and this provides transparency in the commercial exchange. Gone are the doubts about whether the product will arrive or not, since with this type of technology you can visualize the entire supply chain.
And furthermore, companies will only be able to accept payment if the package has been delivered. This can be verified through the blockchain. Security and privacy that customers worry about the data they provide when purchasing a product or service online is a recurring theme. Bank fraud and identity theft are common, but with blockchain technology they can be avoided. Thanks to its blockchain and encryption, it makes data vulnerability much more difficult, since the information remains secret. Insurance, blockchain in customer experience have you heard of “insurtech” or insurance technology? Well, it is one of the ways in which blockchain is related to the field of insurance policies. In this case, the blockchain and customer experience are key to: improve the management of collection and payment of fees. Streamline processes and reduce operational costs. Detect fraud. And more. Telecommunications regarding this sector, the relationship between blockchain and customer experience will have an impact in terms of: network management. Business management. Provision and innovation of new telecommunications services. Medicine and health something as vulnerable for people as health requires special attention, and the experience - good or bad - that arises from institutions or pharmacies will trigger opinions that help or not the business.